Refund policy

Return & Refund Policy

At Dreamyra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and refund policy to help ensure a smooth shopping experience. Please read the following guidelines carefully.

RETURNS

Eligibility for Returns

Items must be returned within 30 days of delivery.

Products must be unused, in their original packaging, and in the same condition as received.

For hygiene reasons, certain items may not be eligible for return if they have been opened, used, or altered.

Customized or personalized items are not eligible for return.

How to Initiate a Return

Contact our support team at contact@dreamyra.com with your order number and the reason for your return request.

If your return is approved, we will provide you with the return instructions.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Return Shipping

We recommend using a trackable shipping service to ensure your return is safely received.

Returns sent without prior approval may not be accepted.

Incorrect Address Policy

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Dreamyra is not responsible for orders that are lost, misplaced, delayed, or returned due to an incorrect or incomplete address provided by the customer.

REFUNDS

Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 30 days.

Late or Missing Refunds

If you have not received your refund yet, please first check with your bank or payment provider, as processing times may vary depending on the institution.

If the issue continues, please contact us at contact@dreamyra.com.

EXCHANGES

We only replace items if they are defective, damaged, or incorrect upon arrival.

If you need an exchange, please contact us at contact@dreamyra.com.

By placing an order with us, you agree to this Return & Refund Policy.

If you have any questions, please feel free to contact our support team at contact@dreamyra.com.